Effective Date: 24-Jan-2025

Who we are

At IT HM GROEP (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. Based in Oostende, Belgium, IT HM GROEP is a trusted leader in providing high-quality fiber optic, construction, and electrical solutions.

Our expertise spans a range of services:

  • Fiber Optics: We specialize in fiber optic installation, splicing, drilling, and laying to provide reliable connectivity solutions.
  • Construction: From building and renovation to decoration, we transform spaces to meet our clients’ needs.
  • Electrical Services: We offer a variety of electrical services, including general electrical work, air conditioning installation, and solar panel systems.

With a strong commitment to safety and quality, we are VCA certified, and all our team members hold individual VAC certifications. This ensures excellence in every project we undertake.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website Https://ithmgroep.be and when you request our services.

By using our website or providing your personal data through our contact forms (email or WhatsApp), you consent to the practices outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website or submitting your personal data.

1. Personal Data We Collect

We may collect the following types of personal data when you interact with our website:

  • Identification Data: Full name, email address, and WhatsApp phone number.
  • Technical Data: IP address, browser type, and usage data to improve user experience and website performance.

We do not collect sensitive data, such as payment information or health-related data, through this website.

2. How We Collect Personal Data

We collect personal data from you through the following methods:

  • Cookies & Tracking Technologies: We use cookies and similar tracking technologies to improve the functionality of our website. These cookies may collect technical data, such as your IP address, device type, and browsing activity. For more information on how we use cookies, please refer to our [Cookies Policy] page.
  • Direct Collection: When you fill out a contact form on our website or request services. We collect your personal information, including email address and phone number (WhatsApp), based on the information you provide.

3. Use of Google Web Fonts

To ensure the uniform representation of fonts, we use web fonts provided by Google. When you visit our website, your browser loads the necessary fonts from Google servers, which may involve transferring your IP address to Google. For more information about Google Web Fonts and how they handle user data, please refer to our [Cookies Policy] and Google’s Privacy Policy.

4. Purposes for Processing Personal Data

We process your personal data for the following purposes:

  • Provision of Services: To respond to your inquiries, provide customer support, and assist you with services you have requested.
  • Requesting Rental Devices: To process your rental device requests and bookings on our website.
  • Compliance with Legal Obligations: To comply with applicable laws and regulations.
  • Communication: To communicate with you regarding your requests and any necessary updates related to our services.

We do not use your personal data for marketing or analytics purposes.

5. Sharing of Personal Data

We do not share your personal data with third parties, including marketing agencies or other service providers. Your data is used solely for the purposes outlined in this policy. We will not sell or disclose your personal data to any third parties, except where required by law.

6. Data Storage and Protection

  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. If you request the deletion of your data, we will delete it within a reasonable timeframe, subject to any legal obligations.
  • Storage: Your personal data is stored securely in our website’s database.
  • Security Measures: We implement industry-standard security measures, such as encryption, secure servers, and firewalls, to protect your personal data from unauthorized access.

7. User Rights Under GDPR

As a user of our website, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Rectification: You can request to correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You have the right to request the deletion of your personal data at any time. To exercise this right, please contact us at the details provided below.
  • Right to Withdraw Consent: If we process your personal data based on your consent, you may withdraw that consent at any time by contacting us.

Please note that under our current practices, you do not have the Right of Access, Right to Restrict Processing, or Right to Object to the processing of your personal data.

For more details on how to exercise your rights, please contact us using the information below.

8. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Address: Nieuwpoortsesteenweg 183, 8400 Oostende, Belgium.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data collection practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the new effective date.

Acceptance of Privacy Policy

By using our website or submitting your personal data through our contact forms (email or WhatsApp), you consent to the practices outlined in this Privacy Policy.